tkaka's Privacy Policy
The security of your personal information is our highest priority — learn how tkaka collects, uses, and protects your data.
tkaka is committed to providing players in Bangladesh with a safe and reliable online gaming experience. This Privacy Policy ("Policy") describes how tkaka ("we", "our", or "platform") collects, uses, stores, and discloses your personal information through our website tkaka.cam.
By using our services, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services. This Policy may be updated from time to time; we recommend that you review it regularly.
1. What Information We Collect
tkaka collects various types of information to ensure a safe and suitable gaming experience for you. We only collect information that is necessary to provide our services.
1.1 Information Provided Directly (at Registration)
- Full name (in Bengali or English)
- Date of birth (for age verification — we only provide accounts to those aged 21 or above)
- Email address
- Mobile number
- Preferred payment method details (bKash, Nagad, or Rocket number)
- Username and password (stored in encrypted form)
1.2 Automatically Collected Information
When you visit or use our platform, our system may automatically collect the following information:
- IP address and device identification information
- Browser type and version
- Operating system information
- List of pages visited and session duration
- Referral URL (where you came from before reaching our site)
- Information obtained from cookies and similar tracking technologies
1.3 Transaction-Related Information
To process deposits and withdrawals, we maintain records of financial transactions, including transaction amounts, dates and times, payment methods used, and transaction reference numbers. In Bangladesh, our minimum deposit limit is ৳300 and our minimum withdrawal limit is ৳500.
2. Purpose of Data Use
tkaka uses collected information only for legitimate business purposes. The main purposes for which we use your information are as follows:
2.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Completing the age verification process (21+ confirmation)
- Processing deposit and withdrawal transactions
- Managing bonuses and promotions
- Tracking gaming history and balance
2.2 Customer Support
- Providing 24/7 support via live chat
- Resolving complaints and issues
- Sending important account-related notifications
2.3 Security and Compliance
- Preventing fraud, money laundering, and other illegal activities
- Ensuring responsible gaming
- Complying with applicable legal obligations
- Detecting multiple accounts or misuse
2.4 Platform Improvement
- Analyzing user behavior to improve services
- Identifying and resolving technical issues
- Research related to the development of new games and features
3. Data Disclosure and Sharing
tkaka respects your privacy and shares your information with third parties only in specific circumstances. We do not disclose your information to any external party except in the cases mentioned below:
3.1 Payment Processors
To complete transactions via bKash, Nagad, and Rocket, we share the necessary information with these payment service providers. This sharing is conducted entirely through secure encrypted channels.
3.2 Legal Obligations
In response to court orders, legal investigations, or valid requests from regulatory authorities, we may be required to provide necessary information. In such cases, we act within the legal framework.
3.3 Technology Service Providers
To operate the platform, we work with trusted technology partners. These partners process data on our behalf under strict confidentiality agreements — they may not use this information for their own purposes.
3.4 Business Transfers
In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will provide you with advance notice.
4. Cookie Policy
The tkaka website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.
4.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform cannot function properly.
- Functional Cookies: Used to remember your preferences (such as language settings).
- Analytics Cookies: Collect platform usage statistics to help us improve our services.
4.2 Cookie Control
You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working.
5. Data Security Measures
To ensure the security of your information, tkaka follows industry-standard technologies and processes. Our data protection measures include:
- SSL (Secure Socket Layer) encryption — all data transfers are secured
- Passwords stored as encrypted hashes — raw passwords are never saved
- Regular security audits and vulnerability assessments
- Two-Factor Authentication option
- Restricted staff access — only authorized personnel can view personal information
- Round-the-clock system monitoring and intrusion detection
6. Data Retention Period
tkaka retains your information only for as long as necessary. The retention period is determined based on the following criteria:
- Active Accounts: Information is retained for the entire duration the account remains active.
- Closed Accounts: Information may be retained for a specified period after account closure due to legal obligations and dispute resolution requirements.
- Financial Records: Transaction-related information is retained in accordance with applicable financial regulations.
- Log Data: System logs are generally retained for a limited period and then deleted.
If you request that your account be deleted, we do not retain any information unnecessarily beyond our legal obligations.
7. Your Rights
As a tkaka user, you have the following rights regarding your own information. To exercise these rights, please contact our support team.
7.1 Right to Access Information
You may request at any time to know what information we hold about you. We will provide you with a complete data summary within a reasonable time.
7.2 Right to Correct Information
If the information you have provided contains any errors or is incomplete, you may request a correction. General information can be updated from account settings; changes to identity-related information may require additional verification.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, complete deletion may not be possible where legal obligations, ongoing disputes, or financial records are involved.
7.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. You may unsubscribe from promotional emails at any time.
7.5 Right to Data Portability
You may request a copy of your own personal information in a portable format, which can be used to transfer to another service.
8. Third-Party Services
There are certain third-party providers that supply games on our platform, such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other reputable game developers. These providers operate under their own privacy policies.
These game providers may collect gameplay statistics and technical information. tkaka ensures that all our partners comply with industry-standard security requirements. For a third party's privacy policy, visit that provider's website directly.
9. Protection of Minors
tkaka strictly follows a policy of keeping minors away from gaming. Our services are intended solely for those aged 21 or above.
- Age verification is mandatory at registration
- We do not intentionally collect any information from those under 18 years of age
- If we find that a minor has created an account, that account will be closed immediately and the collected information will be deleted
- If parents suspect that their child has registered on our platform, please contact [email protected] immediately
To learn more about responsible gaming, visit our Responsible Gaming page.
10. Policy Changes
tkaka may update this privacy policy from time to time. Policy changes may result from expansion of services, introduction of new technologies, or legal changes.
10.1 Notice of Changes
For significant changes, we will notify you in the following ways:
- A prominent notice will be displayed on the website
- A notification will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
10.2 Your Consent
Continuing to use our platform after an updated privacy policy is published will be considered your acceptance of the new policy. If you do not agree to the revised policy, please stop using our services and contact us to close your account.
Previous versions of our policy are available upon request — contact our support team.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week.
For more information, visit our FAQ, Terms & Conditions, and Responsible Gaming pages.