tkaka Terms and Conditions

1.1 Age Requirement

To open an account and participate in gaming activities on the tkaka platform, you must be 21 years of age or older. Minors are strictly prohibited from creating accounts. We reserve the right to verify age at any time. If it is found that a user is under 21, the account will be closed immediately and all deposited funds will be forfeited.

1.2 Residency Requirement

The tkaka platform is primarily operated for players in Bangladesh. You must ensure that participating in online gaming is legal in the country where you reside. Accounts created from restricted areas will be cancelled.

1.3 One Account Policy

Each individual may operate only one account. Operating multiple accounts by the same person will be considered a violation of the rules, and all accounts will be closed.

2.1 Registration Process

To open an account with tkaka, you must provide accurate and complete personal information. Your name, mobile number, and date of birth must be entered correctly. Registering with false or incomplete information may result in the account being suspended or cancelled at any time.

2.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. You are responsible for all activity carried out from your account. If you suspect unauthorized access to your account, notify our support team immediately.

2.3 Verification Process

tkaka reserves the right to conduct identity verification (KYC) at any time. A copy of your national identity card or passport may be requested. Withdrawals may be put on hold until this verification is complete.

3.1 Deposit Limits and Methods

tkaka currently supports the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — Digital financial service from the postal department
• Rocket — Mobile banking from Dutch-Bangla Bank

The minimum deposit amount is ৳300. This same minimum applies to every payment method.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals can only be made to the mobile banking number provided at the time of account registration.

3.3 Failed Transactions

If a transaction fails for any reason, the relevant funds will be returned to the source account within 24 hours. If you do not receive the funds within that time, please contact our live chat support.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to ৳15,000. This bonus applies to the first deposit only and can be claimed once per account.

4.2 Wagering Requirements

A 15x wagering requirement applies to the welcome bonus. This means you must wager 15 times the bonus amount before it can be withdrawn. For example, a ৳1,000 bonus requires ৳15,000 in wagers.

4.3 General Bonus Rules

• Bonus abuse from the same household or IP address will result in the bonus being cancelled.
• tkaka reserves the right to modify or discontinue any bonus offer at any time.
• If a withdrawal is made while a bonus is active, the bonus may be cancelled.
• Claiming a bonus using false information will result in the permanent closure of the account.
• Bonuses are generally valid for 30 days from the date they are issued.

4.4 VIP Program

tkaka's VIP program has four tiers:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.4% weekly cashback
• Gold: Up to 0.6% weekly cashback
• Platinum: Up to 0.8% weekly cashback

There is an opportunity to advance to higher tiers based on active gaming activity. VIP benefits are provided based on individual gaming history and at the discretion of the platform.

Any of the following activities are strictly prohibited on tkaka. Violating these rules will result in account closure and all deposited funds may be forfeited:

1. Operating multiple accounts by the same person.
2. Abusing or manipulating the bonus system.
3. Using any software, bot, or automation to gain an advantage.
4. Using another person's account or placing bets on behalf of a third party.
5. Using an account for money laundering or illegal financial activity.
6. Exploiting technical errors on the platform.
7. Providing false or fraudulent information.
8. Harassing or intimidating other players or staff.

The tkaka website, its logo, design, content, software, and all related materials are the exclusive property of tkaka. No user may copy, distribute, publish, or modify these materials without prior written permission.

Content from game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) is protected under their respective licenses. Use of the trademarks or content of these providers is strictly prohibited.

Protecting your personal information is our highest priority. We use SSL encryption and advanced security technology to keep your information safe. Your personal data will not be sold or transferred to any third party unless required by law.

For more details on how we process your data, please read our Privacy Policy page.

8.1 Closure by You

You may close your account at any time by notifying our support team. Before closing your account, ensure that your remaining balance has been withdrawn. Reopening a closed account may require a new verification process.

8.2 Closure by tkaka

tkaka reserves the right to immediately close any account in the following circumstances:

• Serious violation of the terms and conditions.
• Fraudulent activity or suspicious transactions.
• Providing false identity or age-related information.
• An order from law enforcement or a court directive.

tkaka endeavors to provide the best possible service through its platform. However, tkaka will not be held liable in the following cases:

• If gameplay is interrupted due to an internet connection failure.
• If a transaction is delayed due to a technical issue on the part of a third party.
• If service is disrupted due to unexpected server downtime.
• If an account is damaged due to the user's own negligence.

tkaka will always endeavor to resolve any technical issue within a reasonable timeframe.

tkaka firmly believes in responsible gaming. Gaming is entertainment only — it should never be thought of as a source of income.

• Always play within your financial means.
• Do not place further bets in an attempt to recover money you have lost.
• Keep your account protected from children and minors.
• If needed, contact support to set up self-exclusion or deposit limits.

To learn more about responsible gaming, visit our Responsible Gaming page.

11.1 Complaints Process

For any complaint or dispute, please contact our support team first. We provide assistance in Bengali via 24/7 live chat. You can also reach us by email: [email protected]

11.2 Disputes Regarding Game Results

In the event of a dispute regarding a game result, the log records stored on the server will be considered the final evidence. A final decision will be communicated after review by tkaka's technical team.

tkaka reserves the right to update or modify these terms and conditions at any time. The updated terms published on the website after any change will be the ones in effect. Continued use of the platform will be taken to mean that you have accepted the new terms.

For significant changes, we will endeavor to notify users through their registered contact details. However, it is the user's own responsibility to review this page regularly.

These terms and conditions are written in Bengali and the Bengali version will be considered the authoritative document. All official communications, complaints, and support requests may be made in Bengali.

To get in touch with us:

• Live Chat: 24/7 Bengali support available
• Email: [email protected]